{"id":14,"date":"2018-05-03T21:23:06","date_gmt":"2018-05-03T21:23:06","guid":{"rendered":"http:\/\/maple.frb.io\/?page_id=14"},"modified":"2025-10-29T16:01:56","modified_gmt":"2025-10-29T20:01:56","slug":"pricing","status":"publish","type":"page","link":"https:\/\/www.getmaple.ca\/for-you-family\/pricing\/","title":{"rendered":"Pricing"},"content":{"rendered":"\n\n<h1>\n\t\tExperience the member advantage\n\t<\/h1>\n\t<p>Become a member and enjoy convenient 24\/7 primary care for you and your family.<\/p>\n\t<p>Get the member experience<\/p>\n<p>$85\/month<\/p>\n<ul>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Enjoy convenient 24\/7 virtual care for you and your family.<\/li>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Plus, get direct access to speciality care, including mental health, paediatric care, second medical opinions and more.<\/li>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Receive an $80 credit to apply toward any specialty visit.<\/li>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Get prescriptions, sick notes, lab work and specialist referrals at a provider&#8217;s discretion.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.getmaple.ca\/onboarding\/get-started\/\" target=\"_self\" aria-label=\"Join now. Cancel anytime.\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tJoin now. Cancel anytime.\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/pricing-page-hero.png\" alt=\"pricing-page-hero\" itemprop=\"image\" height=\"674\" width=\"811\" title=\"pricing-page-hero\" onerror=\"this.style.display='none'\"  \/>\n<h1>\n\t\tSign up today\n\t<\/h1>\n\t<p>Join thousands who already have access to 24\/7 medical care<\/p>\n\t<p>What&#8217;s included:<\/p>\n<ul>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>24\/7 access to primary medical care for you and your family<\/li>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Advice, diagnoses, and prescriptions at a healthcare provider&#8217;s discretion<\/li>\n<li><img decoding=\"async\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/solid-check.svg\" alt=\"list item check\" \/>Prescriptions faxed to your local pharmacy for easy pickup<\/li>\n<\/ul>\n<p>Visits with doctors and nurse practitioners are free in some provinces. Register to see what&#8217;s available to you.<\/p>\n\t\t\t\t\t\t\t<a href=\"https:\/\/app.getmaple.ca\/register\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tJoin now\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/pricing-page-hero.png\" alt=\"pricing-page-hero\" itemprop=\"image\" height=\"674\" width=\"811\" title=\"pricing-page-hero\" onerror=\"this.style.display='none'\"  \/>\n<h1>\n\t\tGet care anytime\n\t<\/h1>\n\t<p>Consult a general practitioner on demand or book an appointment with a specialist.<\/p>\n<h2>\n\t\tConsult a Doctor Online\n\t<\/h2>\n\t<p>See a licensed general practitioner in Canada within minutes, from 6 am to 11 pm every day.<\/p>\n\t<p>Starting at<\/p>\n\t<p>$210<\/p>\n\t<p>per visit<\/p>\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.getmaple.ca\/onboarding\/get-started\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tGet started\n\t\t\t\t\t\t\t<\/a>\n\t<h2>\n\t\tBook an Appointment with a Specialist\n\t<\/h2>\n\t<p>Schedule an appointment with a mental health therapist, dermatologist, caregiver support coach, and more.<\/p>\n\t<p>Starting at<\/p>\n\t<p>$160<\/p>\n\t<p>per consultation<\/p>\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.getmaple.ca\/onboarding\/get-started\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tGet started\n\t\t\t\t\t\t\t<\/a>\n\t<p>*The rates vary depending on the specialty.<\/p>\n\t<h2>Over 1.7 million 5-star reviews<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2024\/05\/stars.png\" alt=\"5 Review Stars\" width=\"252\" height=\"45\" \/><\/h2>\n<h2>\n\t\tOur Canadian-licensed doctors and nurse practitioners are experienced and trusted\n\t<\/h2>\n<article>\n    <section role=\"group\" aria-roledescription=\"carousel\" aria-label=\"\">\n        \t          <article  role=\"group\" aria-roledescription=\"slide\" aria-labelledby=\"doctor-29979\">\n\t\t\t\t\t\t            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2023\/04\/Dr.-Mazin-Yousif-200x200.jpg\" alt=\"Mazin Yousif\" width=\"90\" height=\"90\"\/>\n\t\t\t\t\t\t\t              Family Physician\n\t\t\t\t\t          <h5 id=\"doctor-29979\">Mazin Yousif<\/h5>\n\t\t\t\t\t\t\t              Dr. Yousif completed medical school in Baghdad, Iraq in 1998. He practiced until 2005 then moved to Canada where he has practiced in Newfoundland from 2007-2009 then Ontario from 2009 until now.&nbsp;&#8230; <button data-parent=\".mpl-doctor-card-299790\" data-target=\".fulldesc29979\" aria-expanded=\"false\" aria-controls=\"fulldesc29979\" aria-label=\"Read more about Mazin Yousif\">Read More<\/button>\t\t\t\t\t\t            \n\t\t\t\t\t\t\t\t                <p>Dr. Yousif completed medical school in Baghdad, Iraq in 1998. He practiced until 2005 then moved to Canada where he has practiced in Newfoundland from 2007-2009 then Ontario from 2009 until now.<\/p>\n\t\t\t\t\t\t\t\t                <button data-parent=\".mpl-doctor-card-299790\" data-target=\".fulldesc29979\" aria-expanded=\"false\" aria-controls=\"fulldesc29979\">Close Bio<\/button>\n\t\t\t      <\/article>\n\t\t    \t          <article  role=\"group\" aria-roledescription=\"slide\" aria-labelledby=\"doctor-29975\">\n\t\t\t\t\t\t            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2023\/04\/Dr.-Jonathan-Clayton-1-200x200.jpg\" alt=\"Jonathan  Clayton\" width=\"90\" height=\"90\"\/>\n\t\t\t\t\t\t\t              Family Physician\n\t\t\t\t\t          <h5 id=\"doctor-29975\">Jonathan Clayton<\/h5>\n\t\t\t\t\t\t\t              Dr. Clayton practices a mix of urban and rural family practice, urgent care and hospital care in New Brunswick. He also works as an expedition physician. Dr. Clayton completed a Bachelor of Scie&nbsp;&#8230; <button data-parent=\".mpl-doctor-card-299751\" data-target=\".fulldesc29975\" aria-expanded=\"false\" aria-controls=\"fulldesc29975\" aria-label=\"Read more about Jonathan Clayton\">Read More<\/button>\t\t\t\t\t\t            \n\t\t\t\t\t\t\t\t                <p>Dr. Clayton practices a mix of urban and rural family practice, urgent care and hospital care in New Brunswick. He also works as an expedition physician. Dr. Clayton completed a Bachelor of Science with Honours at the University of New Brunswick and Doctor of Medicine Degree at Memorial University, where he finished on the Dean&#8217;s List. He completed his Family Medicine training through Dalhousie University.<\/p>\n\t\t\t\t\t\t\t\t                <button data-parent=\".mpl-doctor-card-299751\" data-target=\".fulldesc29975\" aria-expanded=\"false\" aria-controls=\"fulldesc29975\">Close Bio<\/button>\n\t\t\t      <\/article>\n\t\t    \t          <article  role=\"group\" aria-roledescription=\"slide\" aria-labelledby=\"doctor-29971\">\n\t\t\t\t\t\t            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2023\/04\/Dr.-Paul-Cusack-1-200x200.jpg\" alt=\"Paul Cusack\" width=\"90\" height=\"90\"\/>\n\t\t\t\t\t\t\t              Family Physician\n\t\t\t\t\t          <h5 id=\"doctor-29971\">Paul Cusack<\/h5>\n\t\t\t\t\t\t\t              Dr. Cusack has been practicing Family Medicine in Charlottetown for the past 15 years. He also works in a busy walk-in clinic two days a week and heads up to the Surgical Assist group at the Que&nbsp;&#8230; <button data-parent=\".mpl-doctor-card-299712\" data-target=\".fulldesc29971\" aria-expanded=\"false\" aria-controls=\"fulldesc29971\" aria-label=\"Read more about Paul Cusack\">Read More<\/button>\t\t\t\t\t\t            \n\t\t\t\t\t\t\t\t                <p>Dr. Cusack has been practicing Family Medicine in Charlottetown for the past 15 years. He also works in a busy walk-in clinic two days a week and heads up to the Surgical Assist group at the Queen Elizabeth Hospital in Charlottetown.<\/p>\n\t\t\t\t\t\t\t\t                <button data-parent=\".mpl-doctor-card-299712\" data-target=\".fulldesc29971\" aria-expanded=\"false\" aria-controls=\"fulldesc29971\">Close Bio<\/button>\n\t\t\t      <\/article>\n\t\t    \t          <article  role=\"group\" aria-roledescription=\"slide\" aria-labelledby=\"doctor-29967\">\n\t\t\t\t\t\t            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2023\/04\/Dr.-Golbarg-Araghi-1-200x200.jpg\" alt=\"Golbarg Araghi\" width=\"90\" height=\"90\"\/>\n\t\t\t\t\t\t\t              Family Physician\n\t\t\t\t\t          <h5 id=\"doctor-29967\">Golbarg Araghi<\/h5>\n\t\t\t\t\t\t\t              Dr. Araghi has been practicing medicine for 17 years. She graduated from McGill University medical school in 2002 and completed her family medicine residency at the University of Toronto. She did a fellowship in low risk obste&nbsp;&#8230; <button data-parent=\".mpl-doctor-card-299673\" data-target=\".fulldesc29967\" aria-expanded=\"false\" aria-controls=\"fulldesc29967\" aria-label=\"Read more about Golbarg Araghi\">Read More<\/button>\t\t\t\t\t\t            \n\t\t\t\t\t\t\t\t                <p>Dr. Araghi has been practicing medicine for 17 years. She graduated from McGill University medical school in 2002 and completed her family medicine residency at the University of Toronto. She did a fellowship in low risk obstetrics shortly after graduating. She has been practicing since 2004 and has provided care for patients of all ages.<\/p>\n\t\t\t\t\t\t\t\t                <button data-parent=\".mpl-doctor-card-299673\" data-target=\".fulldesc29967\" aria-expanded=\"false\" aria-controls=\"fulldesc29967\">Close Bio<\/button>\n\t\t\t      <\/article>\n\t\t    \t          <article  role=\"group\" aria-roledescription=\"slide\" aria-labelledby=\"doctor-29963\">\n\t\t\t\t\t\t            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.getmaple.ca\/wp-content\/uploads\/2023\/04\/Dr.-Joe-Fragapane-1-200x200.jpeg\" alt=\"Joe  Fragapane \" width=\"90\" height=\"90\"\/>\n\t\t\t\t\t\t\t              Family &#038; ER Physician\n\t\t\t\t\t          <h5 id=\"doctor-29963\">Joe Fragapane<\/h5>\n\t\t\t\t\t\t\t              Dr. Fragapane practices Emergency and Family medicine for the Cree Nation in the native territories of the James Bay Quebec. As a physician, he mainly focuses in emergency rural medicine and ped&nbsp;&#8230; <button data-parent=\".mpl-doctor-card-299634\" data-target=\".fulldesc29963\" aria-expanded=\"false\" aria-controls=\"fulldesc29963\" aria-label=\"Read more about Joe Fragapane\">Read More<\/button>\t\t\t\t\t\t            \n\t\t\t\t\t\t\t\t                <p>Dr. Fragapane practices Emergency and Family medicine for the Cree Nation in the native territories of the James Bay Quebec. As a physician, he mainly focuses in emergency rural medicine and pediatrics. His practice is broad, encompassing complex medical as well as psycho-social issues, in the isolated regions of northern Quebec with difficult access to diagnostic testing and specialized services.\u00a0<\/p>\n<p>Dr. Fragapane is also an engineer and have an interest in artificial intelligence and medical informatics. He is certified in emergency targeted ultrasound, advanced cardiac life support (ACLS), advanced trauma life support (ATLS) and pediatric advanced life support (PALS). He holds academic positions as faculty lecturer at McGill University and associate professor of medicine at the Universit\u00e9 du Qu\u00e9bec en Abitibi-T\u00e9miscamingue(UQAT). He graduated from McGill Medical School in 2012 and from the Faculty of Electrical and Computer Engineering in 2005.<\/p>\n\t\t\t\t\t\t\t\t                <button data-parent=\".mpl-doctor-card-299634\" data-target=\".fulldesc29963\" aria-expanded=\"false\" aria-controls=\"fulldesc29963\">Close Bio<\/button>\n\t\t\t      <\/article>\n\t\t    \t  <\/section>\n<\/article>\n\t<h2>Skip long waits at the clinic. Talk to a doctor online and get care in minutes.<\/h2>\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.getmaple.ca\/onboarding\/get-started\/\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tJoin now. Cancel anytime.\n\t\t\t\t\t\t\t<\/a>\n\t<p>Questions? We&#8217;ve got answers.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--0-content\" aria-expanded=\"false\">\n    What is Maple?\n  <\/button>\n<\/h3>\n  <p>Maple is a virtual healthcare platform that provides 24\/7 access to Canadian-licensed doctors and nurse practitioners. Patients can get medical diagnoses, advice, prescriptions and more via text, audio and video chat. In some provinces, visits with doctors and nurse practitioners are free. Register today to find out what&#8217;s available in your province.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--1-content\" aria-expanded=\"false\">\n    What should I expect from my online visit?\n  <\/button>\n<\/h3>\n  <p>We want you to have the best possible experience using Maple. Since speaking with a primary care provider online can be a little different than the in-person visits you might be used to, we&#8217;ve compiled some tips to help save you time and get you the care you&#8217;re looking for.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.getmaple.ca\/for-you-family\/how-it-works\/\">See how a consultation works<\/a> or browse common questions and topics on our <a href=\"https:\/\/helpdesk.getmaple.ca\/en\/\">patient Helpdesk<\/a>.<\/li>\n<li>Make sure your account information is accurate and up to date:\n<ul>\n<li>Your province of residence is accurate.<\/li>\n<li>Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.<\/li>\n<\/ul>\n<\/li>\n<li>For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs, and clinics for any tests ordered through lab requisitions.<\/li>\n<\/ul>\n<p>When you&#8217;re ready to speak to a care provider:<\/p>\n<ul>\n<li>Make sure you&#8217;re in a private space with good connectivity.<\/li>\n<li>Your ID card is ready.<\/li>\n<li>Supporting documentation related to your specific request is uploaded to your account (for example: a photo of your medication, a copy of your lab results you&#8217;d like to review, etc.).<\/li>\n<li>Your preference for notifications related to your request has been set in your account settings.<\/li>\n<li>After you click &#8220;Get care&#8221;:\n<ul>\n<li>Be specific in your request so that the providers reviewing understand how and if they can help you online.<\/li>\n<li>If you&#8217;re hoping for a particular medical outcome, like a certain prescription or a doctor&#8217;s note with specific wording, make this clear in your consultation request.<\/li>\n<li>Don&#8217;t worry about not knowing everything in advance &#8211; we understand that you may, for example, want a prescription but don&#8217;t know the name of the medication. The more information you can include, the better.<\/li>\n<li>Remember that, just as with in-person visits, all medical decisions are at the discretion of each doctor or nurse practitioner and specific outcomes are not guaranteed.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If you are having trouble adjusting your account information, please <a href=\"https:\/\/www.getmaple.ca\/contact-us\/\">reach out to our team<\/a> or <a href=\"https:\/\/helpdesk.getmaple.ca\/en\/\">visit our Help Desk<\/a> to learn more.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--2-content\" aria-expanded=\"false\">\n    What can I use Maple for?\n  <\/button>\n<\/h3>\n  <p>Use Maple for common health concerns you&#8217;d take to a walk-in clinic, such as a cold, stomach issues, UTI, strep throat and more, fast and from home.<\/p>\n<p>Depending on your province and account plan, you can also request to see a specialist, like a dermatologist, endocrinologist or mental health physician, without a referral.<\/p>\n<p>While online doctors and nurse practitioners can treat many illnesses, there are requests that may not be suitable for virtual care. If the doctor or nurse practitioner thinks your condition requires in-person care, they may tell you to go to a clinic for a hands-on examination to safely treat your concerns.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--3-content\" aria-expanded=\"false\">\n    When should I not use Maple?\n  <\/button>\n<\/h3>\n  You should not use Maple in the case of a medical emergency. If you&#8217;re in need of urgent, life-saving care, you should call 911.<br \/>\nThere are also some non-urgent requests where our doctors and nurse practitioners might not be able to help online, such as those for controlled medications or disability form completion. <a href=\"https:\/\/www.getmaple.ca\/for-you-family\/conditions\/\">Learn more<\/a>.\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--4-content\" aria-expanded=\"false\">\n    Can I use Maple for others in my care?\n  <\/button>\n<\/h3>\n  <p>Yes. Through your Maple account, you can access care for your children or elderly parents. You can also add other people to your Maple account so long as you are their legal guardian or if you have power of attorney over their medical decisions.<\/p>\n<p>When you submit a consultation request on Maple, always select the patient profile for the person seeking care. At the account holder&#8217;s discretion, they can give the patient privacy with the provider once they have provided access to their Maple account.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--5-content\" aria-expanded=\"false\">\n    How does Maple ensure the security and confidentiality of patient information?\n  <\/button>\n<\/h3>\n  <p>At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients&#8217; personal and health information remains completely private and safeguarded.<\/p>\n<p>Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient&#8217;s session is protected by a comprehensive security infrastructure and stringent data policies. Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing robust policy frameworks that are reviewed at a regular cadence.<\/p>\n          Sorry, no results!        \n<h3>\n  <button aria-controls=\"#mpl-faq-cards--0-content\" aria-expanded=\"false\">\n    What is a Maple membership? Is it free?\n  <\/button>\n<\/h3>\n  <p>Our membership costs $85\/month and covers virtual care for families, including the primary account holder&#8217;s spouse and any dependents under 18 who share the same primary residence.For patients in eligible provinces, the membership to Maple includes:<ul><li><strong>Access to daily primary care provider visits:<\/strong> One daily visit with a primary care provider for each family member in their household.<\/li><li><strong>Paediatric care:<\/strong> Complimentary paediatric primary care visits.<\/li><li><strong>Second medical opinions:<\/strong> access to a network of experts for a second opinion if diagnosed with a severe condition (e.g. MS or cancer) while a member.<\/li><li><strong>Personal Health Check-Ins:<\/strong> Personalized proactive care recommendations to maintain and improve health.<\/li><li><strong>iCBT courses:<\/strong> Access to iCBT (internet-based cognitive behavioural therapy) self-assessment and courses.<\/li><li><strong>Access to Specialists in eligible provinces:<\/strong> Access to specialists within days, not months. No Referral is needed.<\/li><li><strong>Specialist referrals in eligible provinces:<\/strong> Easy access to specialist referrals if needed.<\/li><li><strong>Credits:<\/strong> An $80 credit per month to be applied to a specialty visit.<\/li><\/ul>Please note that the membership cannot be combined with other offerings, such as private insurance coverage and provincial programs, where available. In some cases, it can be covered by a Healthcare Spending Account (HSA) &#8211; check with your HSA provider for more details.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--1-content\" aria-expanded=\"false\">\n    How much does it cost to see a specialist on Maple?\n  <\/button>\n<\/h3>\n  <p>Our<a href=\"https:\/\/www.getmaple.ca\/providers\/\"> specialists page<\/a> has specific pricing information and provincial availability for our specialists, such as<a href=\"https:\/\/www.getmaple.ca\/providers\/mental-health-therapist\/\"> mental health<\/a>, <a href=\"https:\/\/www.getmaple.ca\/providers\/dietitian\/\">nutrition<\/a>, and more. Thanks to Maple, these specialist services do not require a referral and you can see a specialist in days, not months.If you have insurance benefits, through your school, employer or private health insurance, applicable consultation fees may be covered.\u00a0 If you have a Maple membership, you&#8217;ll also receive an $80 credit to apply to any specialty visit.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--2-content\" aria-expanded=\"false\">\n    What should I expect from my online visit?\n  <\/button>\n<\/h3>\n  <p>We want you to have the best possible experience using Maple. Since speaking with a primary care provider online can be a little different than the in-person visits you might be used to, we&#8217;ve compiled some tips to help save you time and get you the care you&#8217;re looking for.<ul><li aria-level=\"1\"><a href=\"https:\/\/www.getmaple.ca\/for-you-family\/how-it-works\/\">See how a consultation works<\/a> or browse common questions and topics on our <a href=\"https:\/\/helpdesk.getmaple.ca\/en\/\">patient Helpdesk<\/a>.\u00a0\u00a0<\/li><li aria-level=\"1\">Make sure your account information is accurate and up to date:<ul><li aria-level=\"2\">Your province of residence is accurate.\u00a0<\/li><li aria-level=\"1\">Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue. For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs, and clinics for any tests ordered through lab requisitions.<\/li><\/ul><\/li><\/ul>When you&#8217;re ready to speak to a care provider:\u00a0<ul><li aria-level=\"1\">Make sure you&#8217;re in a private space with good connectivity.<\/li><li aria-level=\"1\">Your ID card is ready.<\/li><li aria-level=\"1\">Supporting documentation related to your specific request is uploaded to your account (for example: a photo of your medication, a copy of your lab results you&#8217;d like to review, etc.)\u00a0<\/li><li aria-level=\"1\">Your preference for notifications related to your request have been set in your account settings.<\/li><li aria-level=\"1\">After you click Get Care:<ul><li aria-level=\"2\">Be specific in your request so that the providers reviewing understand how and if they can help you online.\u00a0<\/li><li aria-level=\"2\">If you&#8217;re hoping for a particular medical outcome, like a certain prescription or a doctor&#8217;s note with specific wording, make this clear in your consultation request.\u00a0<\/li><li aria-level=\"2\">Don&#8217;t worry about not knowing everything in advance &#8211; we understand that you may, for example, want a prescription but don&#8217;t know the name of the medication. The more information you can include, the better.<\/li><li aria-level=\"2\">Remember that, just as with in-person visits, all medical decisions are at the discretion of each doctor or nurse practitioner and specific outcomes are not guaranteed.<\/li><\/ul><\/li><\/ul>If you are having trouble adjusting your account information, please<a href=\"https:\/\/www.getmaple.ca\/contact-us\/\"> reach out to our team<\/a> or <a href=\"https:\/\/helpdesk.getmaple.ca\/en\/\">visit our Help Desk<\/a> to learn more.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--3-content\" aria-expanded=\"false\">\n    What happens if I exceed my allotted visit per day?\n  <\/button>\n<\/h3>\n  <p>There is a limit of one visit per patient on a membership per day. Once a patient has completed their daily visit, they will not be able to request another visit on the same day.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--4-content\" aria-expanded=\"false\">\n    What type of payment do you accept?\n  <\/button>\n<\/h3>\n  <p>We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--5-content\" aria-expanded=\"false\">\n    How does Maple ensure the security and confidentiality of patient information?\n  <\/button>\n<\/h3>\n  <p>At Maple, we proudly prioritize privacy as a cornerstone of our virtual care services. We strictly adhere to privacy and healthcare legislation in Canada, such as PIPEDA and PHIPA regulations, to ensure patients&#8217; personal and health information remains completely private and safeguarded.Our policies and consent processes are designed to be simple and easily understood, empowering individuals with control and a clear understanding of their healthcare journey. When using our services, a patient&#8217;s session is protected by a comprehensive security infrastructure and stringent data policies. Patients also retain full control of their personal health information, medical records and test results at all times. Our approach is reinforced by consultations with leading experts, guaranteeing robust policy frameworks that are reviewed at a regular cadence.<\/p>\n<h3>\n  <button aria-controls=\"#mpl-faq-cards--6-content\" aria-expanded=\"false\">\n    What can I use the $80 credit on? How do I find it?\n  <\/button>\n<\/h3>\n  <p>The $80 credit can be applied to any specialty visit. It will be automatically applied to your statement at checkout, so you don&#8217;t need to take any additional steps to use it.<br \/>Please note that the credit is not applicable to monthly subscription fees.<\/p>\n          Sorry, no results!        \n\n","protected":false},"excerpt":{"rendered":"<p>Experience the member advantage Become a member and enjoy convenient 24\/7 primary care for you and your family. Get the member experience $85\/month Enjoy convenient 24\/7 virtual care for you and your family. Plus, get direct access to speciality care, including mental health, paediatric care, second medical opinions and more. Receive an $80 credit to&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":{"image":false,"meta_description":"","cookies":false,"show_age_gate":false,"rebrand_page":true,"announcement":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v18.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Doctor consultation fees and membership plans | Maple<\/title>\n<meta name=\"description\" content=\"See a Canadian-licensed doctor or nurse practitioner online in minutes anytime, anywhere in Canada, 24\/7. 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